Awesome customer service! I returned a product a had purchased over 2 years ago, but didn't have a receipt, the employees I dealt with took the time to find my purchase and confirm it was under warranty. She reordered the part and will call me when it has arrived. Awesome service!
Don't shop here unless you fit into their idea of who outdoor people should be. The guy that helped me yesterday with a backpack (who was rude, I might add) basically pawned me off on another salesperson today when I went back. To my face even. Yes, I'm new to backpacking but isn't that the reason you go to a store like this...to gain knowledge? I'll never buy from this company and what a shame that is for them too because I just spent over $5,000 on gear elsewhere. The outdoors is for everyone!!!
My family has shopped here for many years and always find the staff friendly and knowledgeable. We have bought a number of bikes here and really appreciate the service and the tune-ups to keep the bike in good working condition. As an urban adventurer and bicycle commuter, I can't recommend any other place for clothing, camping, skiing and cycling gear.
Bought a new bike here, great experience. Bought a used bike and it was completely the opposite. The bike had a broken front derailleur. I rode it around after purchase and noticed it was broken. Took it back and was told that the broken part was the reason why it was a good price. That's a nice explanation for selling broken merchandise right. They said I could buy a new derailleur and they wouldn't charge labor. Fair enough, except they never ordered the part. I returned and they apologized and said they would order the new derailleur. They called and told my wife the part was in and ready to be installed early. Nice right... Not really, the part had not been ordered again because they didn't know what to order. The lady on the phone, whose name started with a K, was rude and acted like it was my fault for not knowing all of the exact specs of the part. Wow, what a mess. I never brought it back and they never called. Real concern for satisfied customers.. I took it to another bike shop and they got to it immediately. Really pitiful service.
L&C put a new fork on my 11 year old Scott- it's perfect. Appreciate the text message to pick up. Also - When i picked up, Clay asked me if i knew how to adjust fork, which i did not. He took the time to patiently explain how the fork adjusts. Appreciated that. Considering doing some bike classes there now.
Lewis Clark Outfitters is a US Bicycle Store based in Rogers, Arkansas. Lewis Clark Outfitters is located at 2530 S Pinnacle Hills Pkwy, Rogers, AR 72758, USA.
Please contact with Lewis Clark Outfitters using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Lewis Clark Outfitters opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.