Not a review of the personnel, necessarily, but of policy. Spent 20 minutes on the phone to try and get a hold placed on my mail. After all that, was told by automated system that they could not do that. I was given the option to hold for an hour and a half to talk to a representative. Instead, I drove to the post office in Rogers where I was told I could only do a hold if I was on vacation. So I guess I could have lied and told them I was on vacation. What difference does it make to them? Typical government agency, not customer focused, and inefficient as hell.
Always too busy. Staff seem unconcerned about how long you have to wait. They chit chat with people, take their sweet time, then I've actually had one tell me to fill out the survey to let USPS know they need more staff. I don't disagree with that - they need all the registers moving at all times, especially during the lunch hour - but they also need some people with a sense of urgency. That said, the folks are nice.
worst post office i’ve ever been to! paid a ridiculous amount to ship a package in three days, it’s been nine days and still no package! definitely won’t go back
The post man that delivers my mail keeps taking my mail to another address on my street just because that person at the other address stated they put the wrong address when they put a change of address in. I am not receiving my mail at all when the man delivers my mail. I repeatedly told the man that it doesn't matter what the other person says. I live at my address and I went threw proper paper work to change my address so my mail should come to me. Not the idiot that don't fill out paper write. Besides my name and their name is nothing alike.
Horrible service! I paid $43 for 3 day shipping because the person guaranteed my package would be delivered on time but my package took over a week to ship. They refused to give me a refund and and were very rude about the whole thing. The lady basically laughed in my face and said there was nothing she could do about it. $43 for shipping is already ridiculous but I didn't even get what i paid for. I will not be returning to this post office.
United States Postal Service is a US Post Office based in Rogers, Arkansas. United States Postal Service is located at 401 N 8th St, Rogers, AR 72756, USA.
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