Fast forward a few weeks and we were two days before the delivery date and it hit me out of the blue....surely the new bed comes with a bed frame, right? Since we were changing from a queen to a king, we didn't have a king frame. So on my lunch break I called Havertys. After talking to several people I was able to talk to Nehemiah. He confirmed that I needed to purchase the frame, it was not free or included with the cost of the bed. Not a huge issue, but it would have an issue had I not thought to ask.
I split the blame for the oversight at 50% Nehemiah and 50% on myself. Do I think he should have asked, yes, in hindsight. But I also didn't allow him to "sell" me on the mattress purchase. I went in, knew what I wanted, bought it and was out in less than 15 minutes, so lesson learned on my part and hopefully on Nehemiah's.
BEAUTIFUL FURNITURE!! Best show room around, great selection and experienced staff. Purchased living room set here and I absolutely love it!!
Finally found a bedroom set. Most stuff in town is junk or too pricey. This was perfect.
Daniel and I had been trying out mattresses for about 9 months. We've spent countless hours traveling from store to store in the NWA area. Do we like soft or firm, pillow top or not, low profile or standard. We kept coming back to the Natasha. It's a Beautyrest Black series. Finally we had decided! Now where to purchase. Amazon and several other online retailers offered the Natasha, but did we really want to order online?
PS- the mattress was worth every penny!
We opted to purchase at our local Havertys. We had been in the store multiple times but didn't really have a salesperson that we were working with specifically.
The several times we visited the store were pleasant experiences. Nehemiah was professional as was the checkout personnel.
Would not recommend this store to anyone. The sales guy, Jeff, was as helpful as he could be while there. However, we were told a 1 week notice was all that was needed when having furniture delivered even to my address an hour and a half away. I called a week before I wanted it and was given the run around for 5 days! Jennifer, the office manager, was ZERO help. She told me she would call me back the next day and it took her 3 days to call me. I called them several times and was eventually told it would be 12 days instead of 7 when I needed my furniture by the weekend. I gave them a week and 2 days notice like I was told I needed to do. No one tried to help resolve my problem, I canceled my order. Terrible customer service.
On a random Thursday morning I walked into the store and was greeted warmly by Nehemiah. He asked how he could help me and I responded with I know exactly what I wanted. He and I walked back to the mattress section ordered the Natasha mattress and box spring set. We arranged a delivery date, I paid and was done!
Recently, I made a purchase of a bedroom dresser for my 4 year old grandson. With the help of knowledgeable salesman and a designer, I was able to get a piece that is sturdy, solid wood, easy pulls and a great look his momma is happy with! I will return!
Havertys Furniture is a US Furniture Store based in Rogers, Arkansas. Havertys Furniture is located at 2203 Promenade Blvd, Rogers, AR 72758, USA.
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