This place sucks. Just lots of excuses like Apple prevents us from doing much with support. Or, we are own by GameStop so we really are not an apple store. I do not recommend you let Apple talk you in to coming in here for warranty or anything else. Also, if they sell it it is clear that they will not stand behind it. So disappointing when a small business spends most of their time saying, “We can’t”. Growth comes from saying, “We can most of the time”.
I've used Simply Mac in Rogers AR twice so far to bring my 2012 MacBook back to life and once for an iPhone repair. Did I have to wait, sure. Did I spend more than I expected - hard to say, anything ios tends to cost more IMO. With each visit, I was explained what and why was to be done, never sold more than what was recommended, always told the pros/cons and in one instance talked through a self-repair that I could complete. The trouble they face is that they operate in a 'bubble' not a city. They're one-of-two choices in town and demand is simply greater than supply.
My iPhone had died completely. Received my replacement phone and was instructed to swipe all data off do my iPhone, how could this be done if it wouldn't turn on??? Well to the rescue was Tiffani, she was able to determine the exact issue with my dead iPhone and get my information off too. Helped me set up my replacement iPhone. Not only did she go above and beyond customer service, she was empathetic to my current circumstances. I highly recommend this store and especially Tiffani!!! I have other Apple products and will be seeing her soon! Thank you Tiffani and the rest of the team!!
I am happy I have somewhere that I can go and get great information about my device and with real apple technicians. Unfortunately there are a couple people that work there that have no clue what they are doing and don't give very good or any advice at all, and then you have the 1 or 2 rude ones. I atleast try this place first then if all else fails I call apple.
On a beautiful Saturday, 5:00 p.m., there were two employees. We were ignored completely by them, who were working with customers and didn't acknowledge our presence. When asking how long it would roughly be, we were told "I can't give times, I'll get to you when I can." Another customer who came in after us was helped first. Still we were ignored. I get they have customers, but not even saying how long it would take (letting alongside looking at us) or saying sorry had us out of there. at one point one of their super-sensitive alarms went off and THEY LET IT BLARE. They didn't even look up and it blasted throughout the store until an employee came out of the back, turned it off, and promptly went to the back of the store. NEVER going here again.
Simply Mac is a US Electronics Store based in Rogers, Arkansas. Simply Mac is located at 2203 S Promenade Blvd #2160, Rogers, AR 72758, USA.
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