Sage trying to get a job there? This is the worst jewelry store I've ever been in for so many reasons.
I used to work for a different jewelry company and my experience at this store has been nothing but excellent. The staff works amazingly together and their willingness to help customers, even in difficult situations, is exceptional. So so happy to be a part of this team.
From the moment I walked in the store to pick up an order, I was greeted with bored expressions and put upon sighs. At first they refused to give me my order (sitting on the counter in front of me, ready to go if they'd only take my money) because of some error their employee made in ringing it up weeks ago. They wanted me to wait until their district manager would call them back to fix their issue, but I had somewhere to be. The store manager never made any attempt to apologize, or even try to be pleasant. I did get my order, but only after suffering a stream of rudeness, defensiveness, prying, unhelpful excuses and just a general lack of decent customer service. Don't use this store. I've used other Kay stores and never been treated like this. The manager was just completely uninterested in taking ownership of her store's mistake.
I'll be honest... when I found out my (now) husband bought my engagement ring from Kay I was a little worried. We had a less-than-stellar experience at the location in NY. When we moved to Arkansas and started going to the Rogers location, they took reasonably good care of me, nothing special. TODAY, however, I received EXCEPTIONAL service from the gentleman working there. He helped me with my engagement ring, answered all the questions I had about my husband's wedding band, and was overall extremely accommodating. I didn't feel pressured and was very pleased with my visit.
Worst experience ever with a retailer. Cost me 8000.00 for a Neil Lane ring they will not stand behind even bought the warranty. Store manager will not keep to the same lie she tells headquarters. Ring barley a year old and center stone fell out. Corporate just keeps giving me the run around. Please do not use the Rogers location or Kay's all together.
Kay Jewelers is a US Jewelry Store based in Rogers, Arkansas. Kay Jewelers is located at 2203 S Promenade Blvd Suite 3130, Rogers, AR 72758, USA.
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