I am a die hard Pandora customer and I spend a lot of money each year there but I will stop going to this location as long as the current store manager is still employed (perviously the Payless store manager). She is beyond rude and should not be in a field where she has to have conversations with people. I was appalled how rude she was to me when my card got double charged because of THEIR MISTAKE. She was very sassy to her employees when I was in there and told a customer "looks like you're loss" when they didn't have the charm she wanted. This store manager gives the Rogers location Pandora a terrible reputation. Very disappointing.
Always bought my Pandora jewelry from this location, recently I came back in to get a bracelet looked at that had been sold to me in the wrong size. I wasn't aware that the bracelet was the wrong size until charms were added down the road. The bracelets are supposed to be sized to where you can add charms as you go and mine is now too small to add any more to. (Not even half full) went back in wondering if anything could be done to get the right size bracelet so I could continue to add charms. Employees were rude and insisted there was nothing they could do but sell me another bracelet. Talk about NOT taking care of your customers and not taking responsibility when it is the fault of employees and not the customer. Why would I buy another bracelet when I was given the wrong one in the first place? Pandora is supposed to have excellent service and stand by their jewelry for years to come. This is not what I experienced at this location and I will not be purchasing anymore from them. I'm a great customer who will be taking business elsewhere.
Poor costumer service
Pandora
Pandora Jewelry is a US Jewelry Store based in Rogers, Arkansas. Pandora Jewelry is located at 2203 S Promenade Blvd #1135, Rogers, AR 72758, USA.
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