Horrible they will not let you test ride a bike before you buy. You must buy before you even ride. So guess we won't be buying from Rainbow Honda. P.S. Don't tell your customers that no bike shop in the area let's a customer test ride a bike. Harley, BMW of Bentonville and Indian all push you to take their bikes for a test ride... Ya know so you can make sure that's the correct bike for you. Do the owners/employees of Rainbow Honda just walk on a car lot and buy a car without driving it? NO
Had a flat on my Valkyrie, had tire in stock, kinda pricey but had no option other than to bite the bullet and pay almost 400 for a new rear tire and installed
UPDATE: My experience with this dealership had been poor in the past, but a few weeks ago I went in to look at helmets and I had prompt service - I didn't get the helmet but I was pleased with the visit. I believe the guy that helped me was named Jimmy. He had salt and pepper hair.
Today they made me very happy. I purchased a 2016 NINJA 300 ABS from the Cycle and Marine store across the parking lot. They have a "no ride until you buy" policy so I bought the bike, end of day and only got to ride it a little in the parking lot. I was happy with the deal I got but that's where the happiness stops. (I'LL WRITE A FULL REVIEW ON THE CYCLE AND MARINE LATER WITH VIDEO) Needless to say my clutch lever engaged WAY too far out. Three times Cycle and Marine said it could not be fixed. I took it into Honda today and Jimmy fixed it in 3 minutes. Rides EXACTLY how I wanted it to. I won't be doing any business with Cycle and Marine but I can say that my experience at Honda has been improved.
They had what we needed. We will go back again if we need to.
Worst customer service ever quoted me one price to fix my motorcycle and when I went to pick it up it was like $50 more than they said and my Chrome was all full of fingerprints and they never fixed the bike right my oil light still comes on I will never bring anything to this establishment again they are Crooks
ORIGINAL RATING 1 STAR: I heard this place was the best...but I guess that was in the past. I've gone in twice to speak to someone In the service department and the vibe was like your problems are an inconvenience. The customer service is terrible. Just go see the lady at the service desk, Jackie, you'll see what I mean. Her face says "I hate my job and I have no desire to help you". This place doesn't deserve the Honda badge.
Rainbow Honda is a US Car Dealer based in Rogers, Arkansas. Rainbow Honda is located at 1050 W Hudson Rd, Rogers, AR 72756, USA.
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